Refund policy

Last Updated: June 12, 2026

At Jokyjor, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the policy below before requesting a return.

By placing an order on our website, you agree to the terms of this Return and Refund Policy.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging with all tags, labels, accessories, and included materials intact.
A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

For hygiene, safety, or product condition reasons, we reserve the right to refuse returns that do not meet the eligibility requirements above.

3. Return Process

To initiate a return, please follow the steps below:

Contact us at hello@jokyjor.com with your order number and reason for return.
Our support team will review your request within 1–2 business days.
If your return request is approved, we will provide return instructions and the correct return address.

Please do not send items back before receiving return authorization from us.

Important Notes

Items returned without prior authorization may not be accepted.
Do not send returns directly to the manufacturer.
Customers are responsible for ensuring that returned items are properly packaged to prevent damage during return shipping.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

5. Restocking Fee

We do not charge a restocking fee on approved returns.

Customers are only responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@jokyjor.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging where applicable.

After reviewing the issue, we will provide a suitable resolution, which may include a replacement, refund, or other appropriate solution.

7. Exchanges

We only offer replacements for items that are defective, damaged, or incorrect upon arrival.

To request an exchange or replacement, please contact us with your order number, details of the issue, and supporting photos if applicable.

If the requested replacement is unavailable, we may offer a refund to the original payment method.

8. Refunds

Once your returned item is received and inspected, we will notify you of the refund decision.

If your refund is approved, it will be issued to the original payment method used for the purchase within 3–7 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

Partial Refunds

If a returned item does not meet the original return condition requirements, we may refuse the return or issue a partial refund where applicable.

Partial refunds may apply in certain situations, including but not limited to:

Items returned with missing parts, packaging, tags, labels, accessories, or included materials.
Items returned in a condition different from how they were received.
Items damaged due to customer handling, use, or improper return packaging.

9. Late or Missing Refunds

If you have not received your refund after it has been approved, please take the following steps:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank or payment provider.

If you have completed these steps and still have not received your refund, please contact us at hello@jokyjor.com.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@jokyjor.com.

We will do our best to assist you. However, if your order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item, subject to this Return and Refund Policy.

11. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Jokyjor
Website: https://www.jokyjor.com
Email: hello@jokyjor.com
Phone: +1 531-849-5562
Business Address: 5307 Hodges Rd, Fuquay-Varina, NC 27526, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time, ET
Sunday: Closed